WHAT YOU'LL DO:
- Leadership & Team Management
- Lead and support a team of account managers and a planner, helping them grow and deliver top-tier client service.
- Foster a collaborative, high-performing culture and ensure efficient task prioritization across key accounts.
- Run regular team check-ins to align on goals, share insights, and track performance.
- Client Relationship Management
- Act as the main point of contact for your own key clients, building strong, long-term partnerships.
- Understand client goals and provide strategic guidance, ensuring timely and effective delivery of reporting and results.
- Strategic Planning & Execution
- Build and drive account plans to boost client growth and retention.
- Track KPIs, identify opportunities, and work closely with Growth, MPO, and Strategy teams to ensure smooth execution and proactive issue resolution.
- Communication & Reporting
- Provide clear, strategic reporting to both clients and internal teams.
- Keep communication transparent and effective, quickly resolving any client concerns and setting a high standard for service.
WHAT YOU BRING:
- Bachelor’s degree in Marketing or a related field; MBA or advanced degree preferred.
- 8+ years of experience in client service/account management within a digital advertising agency or related industry.
- Proven experience in managing and developing teams to achieve high performance.
- Strong leadership and interpersonal skills with the ability to inspire and motivate a team.
- Excellent communication and presentation skills, both verbal and written.
- Strategic thinker with a client-centric approach and a knack for problem-solving.
- Deep understanding of digital advertising channels, trends, and best practices.
- Proficient in project management tools and methodologies.
- Analytical mindset with the ability to interpret data and provide actionable insights.
WHAT WE OFFER:
- Competitive salary.
- Work from anywhere – fully remote and flexible hours to suit your lifestyle.
- Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
- Growth-focused environment – access to learning resources and clear pathways for advancement.
- Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
- A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.
STEPS OF THE SELECTION PROCESS:
- Screening (30 minutes) – Introductory conversation with a recruiter.
- Test Assignment (3 days) – Complete a task designed to showcase your skills.
- Interview with VP of Client Service (up to 45 minutes) – A deep dive into your experience, problem-solving approach, and role-specific skills.
- Interview with Founder (up to 45 minutes) – A conversation with Stephen to align on expectations, team fit, and collaboration.
- Offer – If successful, you’ll receive an offer to join our team.
AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.
Note: This role is open to applicants from the DO NOT DELETE. Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!
