Technical Account Manager

USA & Canada (Remote)

Middle Level

WHAT YOU' DO:

  • Own platform usage and adoption KPIs across assigned clients.
  • Lead onboarding and training sessions for clients after platform access is granted.
  • Run product demos and explain key Elevate features in a clear, client-friendly way.
  • Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
  • Proactively introduce new platform features, dashboards, AI tools, and agents.
  • Identify adoption gaps and create action plans to increase active platform usage.
  • Collect client feedback and translate it into clear product and data recommendations.
  • Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
  • Support Sales and Client Services teams with technical product expertise when needed.

WHAT YOU BRING:

  • 3+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
  • Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
  • Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
  • Experience conducting client trainings or product onboarding sessions.
  • Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
  • Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
  • Strong project management and follow-up skills.
  • Excellent written and verbal English.

Nice to have:

WHAT WE OFFER:

  • Competitive salary.
  • Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
  • Growth-focused environment: Access to learning resources and clear pathways for growth.
  • Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
  • A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.

STEPS OF THE SELECTION PROCESS:

  • Screening Interview (45 minutes) – Initial conversation with a recruiter.
  • Team Interview (up to 60 minutes) – A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.
  • Final Interview (Up to 60 minutes) – Meet with the Team Lead for an in-depth discussion of your experience and skills.
  • Offer – If successful, you’ll receive an offer to join our team.

‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Note: This role is open to applicants from:

USA

Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!

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GET TO KNOW US

Explore our journey, the guiding principles that shape our work, and meet the talented individuals who make it all happen.
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EXPLORE WHO WE ARE

Our
Values

  1. Responsibility
  2. Respect
  3. Radical Curiosity

Our values are more than words on a wall. They're the foundation of how we work, create, and collaborate. Since our early days, these core principles have shaped our culture. We embrace our values and we use them as a compass to as we navigate our work, team interactions and most importantly, our client communications.

  1. RESPONSIBILITY

    We have a responsibility to the marketplace and our clients to demand better from the digital ecosystem and leverage the digital ecosystem for better, minimizing ad fraud and invalid traffic and improving brand safety and viewability.

  2. RESPECT

    Respect for our colleagues and people/the consumer by delivering experiences at their specific level of need, with the right creative messaging, at the right time, regardless of channel — and inclusive of where they are spending more of their physical and media time as those touch points converge rapidly.

  3. RADICAL CURIOSITY

    Radical curiosity drives innovation and results for our clients, constantly testing and learning the technology and optimization levers in a platform that will drive results underpinned by people-optimized data and technology.