Senior Technical Account Manager

Client Services
Senior Level
USA & Canada (Remote)
What You'll Do
  • Own platform usage and adoption KPIs across assigned clients.
  • Lead onboarding and training sessions for clients after platform access is granted.
  • Run product demos and explain key Elevate features in a clear, client-friendly way.
  • Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.
  • Proactively introduce new platform features, dashboards, AI tools, and agents.
  • Identify adoption gaps and create action plans to increase active platform usage.
  • Collect client feedback and translate it into clear product and data recommendations.
  • Partner closely with Product, Data, Client Services, AI Lab, and Support teams.
  • Support Sales and Client Services teams with technical product expertise when needed.
What You Bring
Must-have
  • 4+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.
  • Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.
  • Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.
  • Experience conducting client trainings or product onboarding sessions.
  • Ability to work cross-functionally with Product, Data, Client Services, and technical teams.
  • Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.
  • Strong project management and follow-up skills.
  • Excellent written and verbal English.
What You Get
  • Competitive salary: compensation that reflects and values your expertise.
  • Work from anywhere: enjoy a fully remote setup with flexible hours to fit your lifestyle.
  • Unlimited PTO: take the time you need for vacation, sick days, personal time, or paid holidays.
  • Growth-focused environment: acccess learning resources and clear opportunities for professional growth.
  • Fun team events: join online cooking classes, yoga sessions, and more — all from home.
  • A culture of trust: say goodbye to bureaucracy and micromanagement. We focus on results, not processes.
Hiring Flow
  • Screening Interview (45 minutes): Initial conversation with a recruiter.
  • Team Interview (up to 60 minutes): A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.
  • Final Interview (Up to 60 minutes): Meet with the Team Lead for an in-depth discussion of your experience and skills.
  • Offer: If successful, you’ll receive an offer to join our team.
Location & Eligibility

This role is open to applicants based in the United States.

Please note that we’re unable to consider applications from outside the US.

Thanks for your understanding!

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