Client Service Director (Brand Direct)

Leadership & Process Architecture

• Standardize & Scale: Develop, implement, and continuously refine consistent account management workflows and SOPs (Standard Operating Procedures) across the Brand Direct POD to deliver a uniform, high-quality AI Digital experience.
• Team Mentorship: Lead, mentor, and develop a team of account managers, coaching them to operate as trusted strategic advisors to their clients.
• Resource Optimization: Strategically allocate resources across high-priority accounts, ensuring the team is structured to support the complex, high-touch nature of direct brand relationships.
• Cultural Excellence: Build and sustain a high-performance culture grounded in accountability, proactive problem-solving, and continuous process improvement.

Prescriptive Client Relationship Management

• Strategic Advisory: Act as the primary point of contact for key direct accounts, serving as a senior consultant who provides clear, confident guidance on digital strategy.
• Operational Alignment: Translate clients’ business objectives into aligned operational and technical execution, ensuring all deliverables are directly tied to the client’s core KPIs.
• Conflict Resolution: Set the standard for the department by effectively navigating complex client challenges and internal stakeholder dynamics with professionalism and clarity.

Strategic Planning & Integrated Execution

• Growth Planning: Drive strategic account planning with a focus on long-term retention and the scalable growth of each brand’s digital footprint.
• Cross-Functional Orchestration: Partner closely with MPO, Growth, and Strategy teams to ensure Brand Direct needs are clearly articulated and seamlessly executed.
• Performance Accountability: Own performance oversight by monitoring KPIs and identifying optimization opportunities, ensuring reporting is insight-driven, actionable, and valuable to brand stakeholders.

• 8+ years of experience in client service or account management within digital advertising; direct experience working with brands (either in-house or on the brand-side agency) is strongly preferred.‍
• Proven Leadership: A track record of managing and developing teams to achieve high performance in a fast-paced environment.‍
• Bachelor’s degree in Marketing or a related fieldю. An MBA or advanced degree is a plus.‍
• Process-Oriented Mindset: Exceptional ability to design and implement scalable frameworks and methodologies that can be consistently applied across clients.‍
• Authoritative Communication: Strong executive-level presentation skills, with the ability to lead discussions, command the room, and deliver clear, prescriptive recommendations to senior brand stakeholders.‍
• Analytical Rigor: Ability to synthesize complex data and translate it into clear, compelling narratives for non-technical brand audiences.‍
• Strategic Problem-Solving: A client-centric, forward-thinking problem solver who proactively identifies and mitigates potential risks before they impact the client relationship.

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• Competitive salary.
• Work from anywhere: Fully remote to suit your lifestyle.‍
• Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
• Growth-focused environment: Access to learning resources and clear pathways for growth.
• Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
• A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.

• Screening Interview (45 minutes) – Initial conversation with a recruiter.
• Test Assignment (3 days) – A task designed to evaluate your technical skills.
• Team Interview (up to 45 minutes) – A conversation with the Senior Growth Director to assess team fit and discuss cross-functional collaboration, role-specific responsibilities, expectations, and workflows.
• Interview with VP of Client Service (30 minutes) – A strategic conversation focused on your approach to client relationships, leadership experience, and alignment with our vision.
• Offer – If successful, you’ll receive an offer to join our team.

‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.