Lead in-depth audits of existing internal business processes across operational teams (Media Ops, Performance Ops, Client Service, Planning, Data, and others).
Document current-state (“as-is”) processes using clear, structured process maps and operational diagrams.
Design future-state (“to-be”) workflows aligned with efficiency, scalability, and best practices.
Identify operational bottlenecks, inefficiencies, and risks that impact delivery, reporting, or scale.
Process Standardization & Organizational Alignment
Partner with teams to establish consistent, standardized workflows across pods and departments.
Reduce variability in how processes are executed and understood.
Support onboarding, collaboration, and growth through clear and accessible documentation.
Automation Opportunity Assessment
Identify and evaluate opportunities where automation can improve efficiency or deliver measurable business value.
Estimate potential impact and feasibility of automation initiatives.
Act as a central intake and validation point for automation requests from the business.
Ensure only well-defined, value-driven requirements move forward to product and automation teams.
Continuous Improvement & Impact Measurement
Support the definition of operational KPIs related to process efficiency and automation outcomes.
Contribute to post-implementation reviews and continuous improvement initiative.
Help embed a culture of operational clarity, discipline, and data-driven decision-making.
WHAT YOU BRING:
5+ years as a Systems Analyst, Process Analyst, Business Analyst or similar role.
Strong experience in:
Business process analysis and documentation.
Process re-engineering and standardization.
Gap analysis and impact assessment.
Experience working in complex operational environments (agency, Ad Tech, SaaS, services, or platform-driven businesses).
Ability to translate business workflows into clear, structured documentation.
Strong stakeholder communication skills (business ↔ product ↔ tech).
Nice to have:
WHAT WE OFFER:
USD compensation that values your expertise.
Work from anywhere: Fully remote to suit your lifestyle.
31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.
Growth-focused environment: Access to learning resources and clear pathways for growth.
Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.
STEPS OF THE SELECTION PROCESS:
Screening Interview (45 minutes) – Initial conversation with a recruiter.
Team Interview (up to 60 minutes) – A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.
Final Interview (Up to 60 minutes) – Meet with the Team Lead for an in-depth discussion of your experience and skills.
Offer – If successful, you’ll receive an offer to join our team.
AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.
Note: This role is open to applicants from:
EMEA (selected countries)
Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!
