Client Solutions Manager

Client Services
Middle-Senior Level
LATAM (Remote)
What You'll Do
  • Evaluate new client opportunities by analyzing technical and reporting needs, setting expectations on pricing and analytical solutions, estimating required resources, margins, and profitability, and identifying potential added-value offerings.
  • Analyze and manage the client portfolio, with a focus on high-priority accounts, to assess profitability, resource allocation, workflows, and operational efficiency, identifying areas for improvement.
  • Support decision-making on client portfolio strategy by preparing profitability reports, summarizing key pain points, and proposing action plans for each client engagement (e.g., growth, restructuring, or phase-out).
  • Act as a supporting point of contact for clients during onboarding and integration phases, ensuring smooth adoption of media execution processes, tracking solutions, and reporting frameworks.
  • Be a client-facing technical expert, capable of translating complex technical concepts into clear, simple terms. Support clients during troubleshooting processes, explaining campaign insights, optimization opportunities, and the agency’s capabilities in terms of platforms, analytics, and reporting solutions.
  • Coordinate cross-functional teams to ensure accurate campaign setup, seamless platform integrations, effective tracking and measurement implementation, and reliable performance and profitability reporting.
  • Proactively identify risks and challenges, implementing effective solutions to mitigate them.
  • Act as an internal subject-matter expert on integration processes, supporting process optimization, scalability initiatives, and internal knowledge-sharing.
What You Bring
Must-have
  • 3+ years of experience in digital marketing, preferably within a digital agency environment.
  • A proven track record of managing high-priority client accounts and driving revenue growth.
  • A strong understanding of digital marketing, including campaign setup, optimization, and performance tracking.
  • Experience in developing and planning digital marketing strategies and campaigns.
  • Experience in coordinating cross-functional teams and/or mentoring junior colleagues.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
  • Strong client communication skills, including presenting strategies, optimizations, and campaign results, as well as managing day-to-day communication and status updates.
  • A strong understanding of the difference between Performance and Media, including tools, objectives, KPIs, and analytics.
  • Strong organizational and project management skills, with the ability to prioritize tasks effectively.
What You Get
  • USD compensation that values your expertise.‍
  • Work from anywhere: Fully remote to suit your lifestyle.‍
  • 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.‍
  • Growth-focused environment: Access to learning resources and clear pathways for growth.‍
  • Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
  • ‍A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.
Hiring Flow
  • Screening Interview (45 minutes) – Initial conversation with a recruiter.
  • Team Interview (up to 60 minutes) – A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.‍
  • Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role.
  • Offer – If successful, you’ll receive an offer to join our team.

AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Location & Eligibility

Note: This role is open to applicants from:

  • LATAM

Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!

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