IT Support Specialist

Serbia (Remote)

Middle-Senior Level

WHAT YOU'LL DO:

  • Provide support for macOS, Windows, and complex SaaS-related issues for a global remote team.
  • Develop and maintain a comprehensive internal knowledge base and technical documentation for both IT teams and end-users.
  • Support employees with IT-related training and guidance to improve technology adoption and overall technical proficiency across the organization.
  • Maintain a single source of truth for all company hardware and software assets, ensuring accurate tracking, lifecycle management, and security compliance.
  • Manage onboarding and off-boarding processes for hardware assets and SaaS platforms.
  • Enforce and maintain cybersecurity policies across SaaS environments and remote endpoints.
  • Assist with incident response, troubleshooting, and internal investigations.
  • Oversee OS and software patch management to ensure systems remain secure and up to date.

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WHAT YOU BRING:

  • 2-3 years of experience in IT Support/SysAdmin roles.
  • Expert-level knowledge of system administration for Windows/macOS.
  • Hands-on experience with MDM solutions (ManageEngine, Jamf, Intune).
  • Ability to train and assist users in utilizing IT tools effectively.
  • Fluent/Advanced English with proficient written skills for documentation.

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Nice to have:

WHAT WE OFFER:

  • Competitive сompensation that values your expertise.‍
  • 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.‍
  • Growth-focused environment: Access to learning resources and clear pathways for growth.‍
  • Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
  • ‍A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.
  • Private health insurance and FitPass: Supporting your well-being both inside and outside of work.

STEPS OF THE SELECTION PROCESS:

  • Screening Interview (45 minutes) – Initial conversation with a recruiter.
  • Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role.
  • Offer – If successful, you’ll receive an offer to join our team.

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‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Note: This role is open to applicants from:

Serbia

Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!

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GET TO KNOW US

Explore our journey, the guiding principles that shape our work, and meet the talented individuals who make it all happen.
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EXPLORE WHO WE ARE

Our
Values

  1. Responsibility
  2. Respect
  3. Radical Curiosity

Our values are more than words on a wall. They're the foundation of how we work, create, and collaborate. Since our early days, these core principles have shaped our culture. We embrace our values and we use them as a compass to as we navigate our work, team interactions and most importantly, our client communications.

  1. RESPONSIBILITY

    We have a responsibility to the marketplace and our clients to demand better from the digital ecosystem and leverage the digital ecosystem for better, minimizing ad fraud and invalid traffic and improving brand safety and viewability.

  2. RESPECT

    Respect for our colleagues and people/the consumer by delivering experiences at their specific level of need, with the right creative messaging, at the right time, regardless of channel — and inclusive of where they are spending more of their physical and media time as those touch points converge rapidly.

  3. RADICAL CURIOSITY

    Radical curiosity drives innovation and results for our clients, constantly testing and learning the technology and optimization levers in a platform that will drive results underpinned by people-optimized data and technology.