IT Systems Manager (SaaS Operations)

EMEA (Remote)

Senior Level

WHAT YOU' DO:

SaaS Operations

  • Administer and maintain core business applications, including Google Workspace, Rippling, Microsoft 365, Slack, 1Password, Slite, Asana, and other internal SaaS platforms.
  • Manage the full SaaS lifecycle, including user provisioning and deprovisioning, license management, usage audits, and budget optimization.
  • Help to evaluate, test, and implement new SaaS solutions to support evolving business needs.
  • Manage relationships with software vendors, including licensing, pricing, and renewals.

Automation & Integrations

  • Design, implement, and maintain integrations between internal systems using REST APIs, Webhooks, SSO, and SCIM.
  • Help to improve and create automations, including onboarding and offboarding processes.
  • Continuously identify opportunities to eliminate manual work through automation.

WHAT YOU BRING:

  • 4+ years of experience in IT Operations or Systems Administration, including 1–2 years in a senior or manager-level role with ownership of SaaS platforms, automation, and systems integrations.
  • Experience working in organizations with 500–2,000+ employees, supporting a complex SaaS environment with multiple business applications.
  • Strong hands-on experience administering Google Workspace.
  • Experience administering an HRIS/Identity platform such as Rippling or a similar solution.
  • Experience managing multiple SaaS platforms across the organization (e.g. Slack, Microsoft 365, 1Password, Asana, Notion/Slite, Google Workspace, etc.).
  • Hands-on experience designing and maintaining integrations between business applications using REST APIs, Webhooks, SSO, and SCIM.
  • Experience building workflow automations across multiple systems (e.g. onboarding/offboarding, user provisioning, access management).
  • Scripting experience in Python, Bash, or PowerShell.
  • Good understanding of SSO, SAML, SCIM, and identity lifecycle management.
  • Strong troubleshooting, analytical, and problem-solving skills.

Nice to have:

WHAT WE OFFER:

  • USD compensation that values your expertise.‍
  • Work from anywhere: Fully remote to suit your lifestyle.‍
  • 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.‍
  • Growth-focused environment: Access to learning resources and clear pathways for growth.‍
  • Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
  • ‍A culture of trust: We cut the red tape — results over rules always. Open talk, ownership, and getting things done together.

STEPS OF THE SELECTION PROCESS:

  • Screening Interview (45 minutes) – Initial conversation with a recruiter.
  • Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role.
  • Final Interview (Up to 60 minutes) – Meet with the Team Lead for an in-depth discussion of your experience and skills.
  • Offer – If successful, you’ll receive an offer to join our team.

‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Note: This role is open to applicants from:

EMEA (selected countries)

Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!

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EXPLORE WHO WE ARE

Our
Values

  1. Responsibility
  2. Respect
  3. Radical Curiosity

Our values are more than words on a wall. They're the foundation of how we work, create, and collaborate. Since our early days, these core principles have shaped our culture. We embrace our values and we use them as a compass to as we navigate our work, team interactions and most importantly, our client communications.

  1. RESPONSIBILITY

    We have a responsibility to the marketplace and our clients to demand better from the digital ecosystem and leverage the digital ecosystem for better, minimizing ad fraud and invalid traffic and improving brand safety and viewability.

  2. RESPECT

    Respect for our colleagues and people/the consumer by delivering experiences at their specific level of need, with the right creative messaging, at the right time, regardless of channel — and inclusive of where they are spending more of their physical and media time as those touch points converge rapidly.

  3. RADICAL CURIOSITY

    Radical curiosity drives innovation and results for our clients, constantly testing and learning the technology and optimization levers in a platform that will drive results underpinned by people-optimized data and technology.