Senior Client Service Manager

Client Services
Senior Level
USA (Remote)
What You'll Do
  • Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.
  • Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.
  • Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.
  • Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.
  • Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.
  • Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.
  • Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.
  • Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.
  • Function as a mentor/team lead for more junior Client Service Managers.
What You Bring
Must-have
  • 6+ years of experience in client service or account management within an advertising agency.
  • Proven track record in managing and growing client accounts.
  • Strong understanding of advertising industry trends and best practices.
  • Excellent communication and presentation skills.
  • Strong leadership and team management abilities.
What You Get
  • Competitive salary that values your expertise.
  • Work from anywhere – fully remote and flexible hours to suit your lifestyle.
  • Unlimited PTO – Take the time you need, whether it's for vacation, sick days, personal time, or paid holidays.
  • Growth-focused environment – access to learning resources and clear pathways for advancement.
  • Fun team events: Join our online cooking classes, yoga sessions, and more – all from home!
  • A Culture of Trust – Say goodbye to bureaucracy and micromanagement; we focus on results, not processes.
Hiring Flow
  • Screening (30 minutes): An initial conversation with a recruiter to get to know you and your background.
  • Test Assignment (3 days): A task designed to evaluate your technical skills.
  • Team Interview (up to 45 minutes): A meeting with your potential Team Lead to assess team fit and discuss role-specific responsibilities, expectations and workflows.
  • Final Interview (Up to 60 minutes): Meet with the Team Lead for an in-depth discussion of your experience and skills.‍
  • Offer: If successful, you’ll receive an offer to join our team.
Location & Eligibility

This role is open to applicants based in the United States.

Please note that we’re unable to consider applications from outside the US.

Thanks for your understanding!

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