Senior Client Service Manager
Client Services
Senior Level
USA (Remote)
What You'll Do
- Manage and cultivate multiple client relationships (many VIP clients/high spend client accounts), serving as the daily point of contact and ensuring client satisfaction throughout the entire campaign lifecycle.
- Act as a liaison between clients and the Ad Operations team, facilitating smooth onboarding, launch, and ongoing management of campaigns.
- Review and deliver comprehensive reporting to clients, demonstrating a keen eye for details and providing actionable insights.
- Proactively anticipate and address client needs and concerns, aiming to resolve issues before they arise.
- Effectively multitask and manage multiple complex campaigns, ensuring all deliverables are met on time and within budget.
- Collaborate closely with internal teams, leveraging their expertise and resources to drive the success of clients’ campaigns.
- Lead client-facing calls with confidence and charisma, effectively communicating strategies, results, and recommendations.
- Stay up to date on industry news, trends, and capabilities, ensuring that clients are informed of the latest developments that can enhance their campaigns.
- Function as a mentor/team lead for more junior Client Service Managers.
What You Bring
Must-have
- 6+ years of experience in client service or account management within an advertising agency.
- Proven track record in managing and growing client accounts.
- Strong understanding of advertising industry trends and best practices.
- Excellent communication and presentation skills.
- Strong leadership and team management abilities.
What You Get
- Competitive salary that values your expertise.
- Work from anywhere: fully remote to suit your lifestyle.
- Unlimited PTO that we actually encourage you to use — for adventures, recovery, or just because.
- Growth-focused environment: access to learning resources and clear pathways for growth.
- Fun team events: from virtual pasta-making to yoga sessions, we make remote feel close.
- A culture of trust: we cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.
- Health insurance and ClassPass coverage: supporting your well-being both inside and outside of work.
Hiring Flow
- Screening (30 minutes): an initial conversation with a recruiter to get to know you and your background.
- Test Assignment (3 days): a task designed to evaluate your technical skills.
- Team Interview (up to 45 minutes): a meeting with your potential Team Lead to assess team fit and discuss role-specific responsibilities, expectations and workflows.
- Final Interview (Up to 60 minutes): meet with the Team Lead for an in-depth discussion of your experience and skills.
- Offer: if successful, you’ll receive an offer to join our team.