Client Service Manager

USA (Remote)

Middle Level

WHAT YOU'LL DO:

  • Build strong client relationships by understanding their goals and proactively addressing concerns.
  • Identify growth opportunities within small to midsize accounts to drive measurable value.
  • Review reports from the client’s perspective and resolve issues collaboratively with internal teams.
  • Manage multiple accounts efficiently, ensuring clear communication and timely deliverables.
  • Work closely with cross-functional teams (MPO, Growth, Planning) to keep projects aligned with client expectations.
  • Present campaign insights clearly and concisely, turning data into actionable recommendations.
  • Stay proficient with key digital advertising platforms (DV360, Meta, Google Ads) and adapt quickly to new tools and technologies.
  • Anticipate and resolve campaign challenges proactively, remaining flexible to client needs and market trends while continuously learning and innovating.

WHAT YOU BRING:

  • 3+ years of experience in Account Management or Client Service (agency background is a strong plus).
  • Hands-on experience with programmatic advertising and a solid understanding of digital media ecosystems.
  • Working knowledge of Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and project management tools.
  • A proactive and eager attitude.
  • Ability to handle a varied workload and occasional time pressure.
  • Excellent organizational skills — always two steps ahead.
  • Ability to work effectively both independently and as part of a team.

Nice to have:

WHAT WE OFFER:

  • Competitive salary.
  • Work from anywhere: Fully remote to suit your lifestyle.‍
  • Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
  • Growth-focused environment: Access to learning resources and clear pathways for growth.
  • Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
  • A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.

STEPS OF THE SELECTION PROCESS:

  • Screening (30 minutes) – An initial conversation with a recruiter to get to know you and your background.
  • Test Assignment (3 days) – A task designed to evaluate your technical skills.
  • Team Interview (up to 45 minutes) – A meeting with your potential Team Lead to assess team fit and discuss role-specific responsibilities, expectations and workflows.
  • Interview with VP of Client Service (30 minutes) – A strategic conversation focused on your approach to client relationships, leadership experience, and alignment with our vision.
  • Offer – If successful, you’ll receive an offer to join our team.

‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.

Note: This role is open to applicants from:

USA

Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!

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GET TO KNOW US

Explore our journey, the guiding principles that shape our work, and meet the talented individuals who make it all happen.
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EXPLORE WHO WE ARE

Our
Values

  1. Responsibility
  2. Respect
  3. Radical Curiosity

Our values are more than words on a wall. They're the foundation of how we work, create, and collaborate. Since our early days, these core principles have shaped our culture. We embrace our values and we use them as a compass to as we navigate our work, team interactions and most importantly, our client communications.

  1. RESPONSIBILITY

    We have a responsibility to the marketplace and our clients to demand better from the digital ecosystem and leverage the digital ecosystem for better, minimizing ad fraud and invalid traffic and improving brand safety and viewability.

  2. RESPECT

    Respect for our colleagues and people/the consumer by delivering experiences at their specific level of need, with the right creative messaging, at the right time, regardless of channel — and inclusive of where they are spending more of their physical and media time as those touch points converge rapidly.

  3. RADICAL CURIOSITY

    Radical curiosity drives innovation and results for our clients, constantly testing and learning the technology and optimization levers in a platform that will drive results underpinned by people-optimized data and technology.