Post-Sales Client Management

• ‍Serve as the lead point of contact for Smart Supply clients once we have verbal agreement from clients.
• Build and maintain strong client relationships through regular communication and proactive support.
• Partner strategically with Growth to identify and execute account expansion strategies, driving upsell and cross-sell opportunities that maximize customer value and revenue growth.

Deal Delivery & Campaign Setup

• Receive RFI/Deal information from Growth, collaborate with Planning and Strategy to build proposal and deal strategy and send client facing materials back to Growth.
• Support clients with campaign setup, including line-item configuration and targeting validation.
• Lead strategic campaign kickoff meetings, aligning cross-functional stakeholders on business objectives, implementation strategy, timelines, execution plans, and success metrics.

Troubleshooting & Technical Support

• Maintains a deep understanding of major DSPs and stays current on new platform features, updates, and product rollouts.
• Demonstrates strong technical troubleshooting skills and a proactive, analytical approach to solving challenges across the ad tech ecosystem.
• Act as a subject matter expert for PMP deal functionality and troubleshooting across platforms.

Reporting & Performance Insights

• Monitor live campaign performance, delivery pacing, and troubleshoot under-delivery or anomalies.
• Provide weekly or ad-hoc reporting with data-driven insights and optimization recommendations.
• Create and present campaign wrap-ups summarizing performance, results, and next steps. (Ever green cadence to be defined by tiers).

Strategic Client Engagement

• Support QBRs (Quarterly Business Reviews) with reporting, insights, and future opportunities.
• Help educate clients on best practices and platform capabilities to maximize success with PMP.

Cross-Functional Collaboration

• Partner with Sales to understand client objectives and ensure alignment with deal execution.
• Liaise with Ad Operations to coordinate setup accuracy, delivery pacing, and troubleshooting.
• Contribute to ongoing process improvements and documentation to enhance the Smart Supply experience.

• Bachelors degree
• 5 years of client facing programmatic advertising experience, working within DSPs and SSPs.
• Highly motivated and results-oriented, with a strong sense of accountability, ownership, and urgency in delivering outcomes.
• Proven ability to uphold professional business connections
• Strong communicator able to translate technical concepts and campaign insights to internal teams and agency partners.
• Highly organized with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Solutions-oriented, proactively identifying issues and driving resolutions.
• Revenue-driven, focused on maximizing campaign performance and growth opportunities.
• Detail-oriented, ensuring accuracy in campaign setup, tracking, and reporting.
• Collaborative team player who thrives in a remote, cross-functional environment.

• Competitive salary that values your expertise.
• Work from anywhere: Fully remote to suit your lifestyle.‍
• Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
• Growth-focused environment: Access to learning resources and clear pathways for growth.
• Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
• A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.

• Screening Interview (45 minutes) – Initial conversation with a recruiter.
• Team Interview (up to 60 minutes) – A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.‍
• Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role.
• Final Interview (Up to 60 minutes) – Meet with the Team Lead for an in-depth discussion of your experience and skills.
• Offer – If successful, you’ll receive an offer to join our team.

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‍AI Digital does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class in terms of employment. We support workplace diversity and believe strongly that it contributes to a broader collective perspective that consistently leads to better products and a better company. We are working hard to increase the diversity of our team.