Senior Technical Account Manager

AdOps
Senior Level
USA & Canada (Remote)
What You'll Do

Post-Sales Client Management

  • Serve as the lead point of contact for Smart Supply clients once we have verbal agreement from clients.
  • Build and maintain strong client relationships through regular communication and proactive support.
  • Partner strategically with Growth to identify and execute account expansion strategies, driving upsell and cross-sell opportunities that maximize customer value and revenue growth.

Deal Delivery & Campaign Setup

  • Receive RFI/Deal information from Growth, collaborate with Planning and Strategy to build proposal and deal strategy and send client facing materials back to Growth.
  • Support clients with campaign setup, including line-item configuration and targeting validation.
  • Lead strategic campaign kickoff meetings, aligning cross-functional stakeholders on business objectives, implementation strategy, timelines, execution plans, and success metrics.

Troubleshooting & Technical Support

  • Maintains a deep understanding of major DSPs and stays current on new platform features, updates, and product rollouts.
  • Demonstrates strong technical troubleshooting skills and a proactive, analytical approach to solving challenges across the ad tech ecosystem.
  • Act as a subject matter expert for PMP deal functionality and troubleshooting across platforms.

Reporting & Performance Insights

  • Monitor live campaign performance, delivery pacing, and troubleshoot under-delivery or anomalies.
  • Provide weekly or ad-hoc reporting with data-driven insights and optimization recommendations.
  • Create and present campaign wrap-ups summarizing performance, results, and next steps. (Ever green cadence to be defined by tiers).

Strategic Client Engagement

  • Support QBRs (Quarterly Business Reviews) with reporting, insights, and future opportunities.
  • Help educate clients on best practices and platform capabilities to maximize success with PMP.

Cross-Functional Collaboration

  • Partner with Sales to understand client objectives and ensure alignment with deal execution.
  • Liaise with Ad Operations to coordinate setup accuracy, delivery pacing, and troubleshooting.
  • Contribute to ongoing process improvements and documentation to enhance the Smart Supply experience.
What You Bring
Must-have
  • Bachelors degree
  • 5 years of client facing programmatic advertising experience, working within DSPs and SSPs.
  • Highly motivated and results-oriented, with a strong sense of accountability, ownership, and urgency in delivering outcomes.
  • Proven ability to uphold professional business connections
  • Strong communicator able to translate technical concepts and campaign insights to internal teams and agency partners.
  • Highly organized with the ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Solutions-oriented, proactively identifying issues and driving resolutions.
  • Revenue-driven, focused on maximizing campaign performance and growth opportunities.
  • Detail-oriented, ensuring accuracy in campaign setup, tracking, and reporting.
  • Collaborative team player who thrives in a remote, cross-functional environment.
What You Get
  • Competitive salary that values your expertise.
  • Work from anywhere: Fully remote to suit your lifestyle.‍
  • Unlimited PTO that we actually encourage you to use—for adventures, recovery, or just because.
  • Growth-focused environment: Access to learning resources and clear pathways for growth.
  • Fun team events: From virtual pasta-making to yoga sessions, we make remote feel close.
  • A culture of trust: We cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.
Hiring Flow
  • Screening Interview (45 minutes) – Initial conversation with a recruiter.
  • Team Interview (up to 60 minutes) – A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.‍
  • Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role.
  • Final Interview (Up to 60 minutes) – Meet with the Team Lead for an in-depth discussion of your experience and skills.
  • Offer – If successful, you’ll receive an offer to join our team.
Location & Eligibility

Note: This role is open to applicants from:

  • USA
  • Canada

Please note that we’re unable to consider applications from outside these regions. Thanks for your understanding!

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