Client Operations Coordinator
Client Services
Mid Level
LATAM (Remote)
What You'll Do
Process & Systems Management
- Maintain and update client records, sales orders, and operational data in NetSuite, ensuring accuracy and consistency.
- Perform regular data quality checks and handle administrative updates that cannot be automated.
- Organize and maintain client agreements, signed paperwork, and supporting documentation in Google Drive, following standardized documentation practices.
- Coordinate the collection, processing, and submission of client-related documentation, including Insertion Orders, Purchase Orders, and notarization requests.
- Identify and suggest improvements to administrative workflows and documentation processes.
Client & Financial Operations Support
- Coordinate billing-related inquiries between clients, Client Services, and Finance, including invoice disputes, prepayments, and outstanding payments.
- Track open requests, follow up with relevant stakeholders, and ensure timely communication and resolution.
- Maintain accurate records of billing statuses and provide operational updates to Client Services leadership.
- Support departmental expense and budget tracking, including software subscriptions, bonuses, and other operational expenditures.
- Maintain client tier information in NetSuite and coordinate related notifications across teams.
What You Bring
Must-have
- Previous experience in operations, administrative coordination, project coordination, or business support roles.
- Proven ability to manage multiple operational workflows and high volumes of requests while maintaining accuracy and meeting deadlines.
- Excellent attention to detail, organizational skills, and ability to work independently.
- Fluent English, with strong written and verbal communication skills.
- Experience working with business systems, operational databases, or tools used to manage client records and documentation.
- Proficiency in Google Workspace and experience with task management platforms such as Asana, Jira, Monday.com, or similar tools.
- Strong communication and cross-functional coordination skills.
- Comfortable working with invoices, financial documentation, and operational reporting.
- Previous experience with CRM/ERP systems, particularly NetSuite, is a plus.
- Experience in digital advertising, marketing agencies, or other client-service environments is a plus.
What You Get
- USD compensation that values your expertise.
- Work from anywhere: fully remote to suit your lifestyle.
- 31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter.
- Growth-focused environment: access to learning resources and clear pathways for growth.
- Fun team events: virtual cooking classes, yoga sessions, team quizzes and more
- A culture of trust: we cut the red tape — results over rules always. Open talk, ownership, and getting things done together.
Hiring Flow
- Screening Interview (45 minutes): initial conversation with a recruiter.
- Test Assignment (2 days): complete a task to showcase your skills.\
- Team Interview (up to 45 minutes): a meeting with your future colleagues to get to know each other, discuss team dynamics, and explore ways of working together.
- Final Interview (up to 45 minutes): a conversation with our VP of People & Culture to get acquainted, discuss leadership approaches, and align on mutual expectations.
- Offer: if successful, you’ll receive an offer to join our team.
Location & Eligibility
This role is open to applicants based in LATAM (Latin America) only.
Please note that we’re unable to consider applications from locations outside this region.
Thanks for your understanding!